Wimbledon Booking Conditions | Newmarket Holidays

Newmarket Holidays Booking Conditions – Wimbledon Breaks

Please read carefully

We want you to enjoy every minute of your time at Wimbledon and believe that with over 35 years of tour operating experience, together with our excellent reputation for quality and value, should give you the confidence to book with us. To give you further peace of mind, we accept your booking based on our Terms and Conditions, which are designed to clarify the contractual obligations between us. Please spend some time reading them carefully, and please feel free to contact us should anything be unclear.

Your contract with us:

1 Your Booking

Your booking, once accepted and confirmed in writing to you, represents a contract between all persons named on the Booking, and/or on the Personal Details booking page, and/or on the Confirmation Invoice, and Newmarket Holidays Limited (The Company). When you make a booking, you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. The contract is based on the information given in the brochure or our website (www.newmarketholidays.co.uk) and the terms laid out in the following Booking Conditions. This agreement is governed by English Law and jurisdiction is conferred on the Courts of England and Wales only unless, in the case of Court proceedings, you live in Scotland or Northern Ireland. In this case, proceedings must either be brought in the Courts of your home country or those of England and Wales. If proceedings are brought in Scotland or Northern Ireland, you may choose to have your contract and claim governed by the law of Scotland/Northern Ireland as applicable (but if you do not so choose, English law will apply). We do not accept bookings from any unaccompanied customers under the age of 18.

2 Your Payment

Your Confirmation Invoice includes an invoice showing the deposit paid and the final balance due. The outstanding amount must be paid by the due date. Should we not receive payment by this date we shall cancel your booking, in which case you could be liable to pay cancellation charges according to the scale set out in section 4 below.

N.B. 1: The person making the booking with us does so in accordance with these Terms and Conditions and with the understanding that the information they provide is a requirement of the contract between us. The person making the booking becomes directly responsible to the Company for the payment of the total holiday price and if applicable, and where appropriate, for the cancellation charges and disbursements of any funds. The person making the booking does so on behalf of all persons named on it and is responsible for ensuring that all the Personal Data provided is accurate and for ensuring that all persons named on the booking are aware of these Terms and Conditions and that they consent to the person making the booking acting on their behalf in relation to this booking.

3 Your Alterations

If you want to change any of the details of your booking, we will always do our best to help. We will however make amendment charges as follows:

Change of name - £35 per person. For our traditional packages (Wimbledon Tennis Break 2 days or Wimbledon Tennis Break 3 days), which include coach transfers, name changes can only be done before 31^st May 2024. After 31^st May, no name changes are permitted. For customers booked on our Wimbledon Tennis & London Break, which do not include coach transfers, (2 or 3 days), any supplier charges for hotel name changes will apply and be passed onto you accordingly. This can only be done before 31 May 2024. After 31 May 2024, this would be classed as a full cancellation (please refer to Section 4).

Transfer to another departure date or package prior to balance due date - £35 per person.

Transfer to another departure date or package after balance due date - Cancellation charges will apply.

Part cancellations follow the standard Cancellation charges. See Your Cancellations section, below, for details.

All amendments must be notified to us in writing, by telephone or by email to customerservices@newmarketholidays.co.uk, by the person who made the original booking.

4 Your Cancellation

You may cancel your booking or part of it once it has been confirmed but the cancellation will only be valid if made in writing direct to the Company or by telephone to our Customer Service team and having answered the security questions. If the cancellation results in a person travelling alone, a single room supplement is payable. The amount payable on cancellation depends upon when we receive your instructions - the more notice you give, the less we will charge. The different periods before departure date within which instructions are received by the Company and the amounts of cancellation charge (shown as a percentage of the total holiday price excluding insurance premium which is not refundable) are as follows:

Prior to Balance Due Date	Loss of Deposit
Balance Due Date – 56 days before departure	35% or deposit paid (if higher than 35%)
55 days – 49 days before departure	50%
48 – 35 days before departure	75%
34 – 16 days before departure	90%
15 – 0 days before departure	100%

In the event of a part-cancellation, whereby a single room is required, additional charges will apply.

N.B. 3: If the reason for cancellation is covered under the terms of an insurance policy, you may be able to reclaim these charges. You can cancel your booking without paying cancellation charges if the performance of your package, is significantly affected by Government restrictions. In such circumstances, we will arrange for your booking to be terminated and for you to receive a full refund.

*See Your Payment section.

5 Your Complaints

In the unlikely event that you have problems whilst on your Wimbledon break, you MUST report the matter to the hotel or our representative IMMEDIATELY. If the matter is not then satisfactorily resolved, you must complete a written report. (You must then follow up any complaint in writing within twenty-eight days of your return. We operate a strict code of conduct and take any complaints received seriously. If you fail to follow the requirement to report your complaint immediately to our representatives, we will have been deprived of the opportunity to investigate and rectify it and this may affect your rights under this contract.

Our contract with you:

1 Our Confirmation of Reservation

When we have received your booking and deposit or payment in full (depending on the point you make your booking before your break starts) and confirmation you have access to a smart phone to access your tickets for The Championships, we will send you a Confirmation Invoice which details exactly what is booked for you. From this moment Newmarket Holidays has accepted your booking on the terms set out in this Contract.

2 The Price of Your Holiday

Once you have booked, we guarantee to not change the price of your Wimbledon break with us, except in the case of a system error as defined below or whereby our suppliers apply additional costs in which case we will consult with you and provide options, including the option to cancel with a refund. The hotel in which you are staying may require you to pay them directly for car parking at the hotel.

System Errors

We try hard to ensure that advertised prices are up to date and reflect the price you will pay when you book. However, prices can change, and errors can occasionally occur. We reserve the right to change and correct advertised prices at any time before your booking is confirmed. In the event of your Confirmation of Reservation showing an incorrect price for your Wimbledon break, the price that will prevail is the price shown in our offline reservation system. Accordingly, you may not seek to rely on system errors with a view to obtaining a Wimbledon break at less than the correct price, and any contract entered into upon a mistake, such as wrong pricing due to system errors, is not valid or binding.

3 Data Protection

In order to confirm and process your booking, we need to collect Personal Data for all the people named on the booking. We reserve the right to process, store and share any and all of the information we collect with our suppliers as we deem necessary to fulfil the contract between us and to comply with English law. To find out more about how we use and protect your Personal Data, log on to www.newmarketholidays.co.uk/privacy

4 Our Alterations

It is unlikely that we will have to make any changes to your Wimbledon break, but we do plan arrangements many months in advance. Occasionally changes may be made, which we reserve the right to do at any time. Most of these changes are insignificant and we will advise you as soon as possible. An insignificant change includes a change of accommodation including location. Please note, we recommend that you do not make a reservation with your booked hotel directly for additional nights, until you receive your Final Travel Documents (approx. 7-10 days before). Should it be necessary to amend your original hotel, we cannot be held liable for any booking made with the hotel directly or anything not purchased through Newmarket Holidays and listed on your Confirmation Invoice. A change of publicised match at The Championships is an insignificant change as this is not controlled by us. You are required to check your Final Travel Documents carefully for any late changes and we cannot be held responsible if you have been sent but do not check those documents.

A significant change is one that means we are unable to fulfil our contract, such as being unable to accommodate you in any hotel, being unable to transfer you to Wimbledon (applies only where you have booked a package including transfers) or not being able to fulfil your tickets for entry to the Wimbledon Championships. If a significant change becomes necessary, we will inform you as soon as is reasonably possible if there is time before your departure. When a significant change occurs, you will have the choice of either accepting the change of arrangements, purchasing another available product from us (we will refund any price difference if alternative is of lower value), or cancelling your Wimbledon break and receiving a full refund of all monies paid

As changes may occur, even close to your Wimbledon break date, we cannot be held responsible for any compensation in respect of extras which are not booked by us. This includes, but is not limited to theatre tickets, travel insurance, airport parking, flight costs or other transportation costs.

5 Our Cancellations

We reserve the right to cancel your Wimbledon break at any time and in this event, we will return to you all money you have paid to us relating to the package or will offer you an alternative, available product to purchase of comparable standard.

6 Our Complaints Procedure

Newmarket Holidays Ltd is a Member of ABTA with membership number V7812. ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you ABTA’s scheme for the resolution of disputes which is approved by the Chartered Trading Standards Institute.

We can normally agree an amicable settlement of the few complaints we receive. However, if we cannot agree, disputes arising out of, or in connection with this Contract may (if the customer so wishes) be referred to ABTA. Go to www.abta.com to use ABTA’s simple procedure. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of three times the cost of your travel arrangements. Our liability will also be limited in accordance with and/or in an identical manner to a) The contractual terms of the companies that provide the travel services that make up your package. These terms are incorporated into this booking; and b) Any relevant international convention, for example the Paris Convention in respect of the provision of accommodation, which limit the amount of and conditions under which compensation can be claimed for death, injury, delay to customers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of the extent of or the conditions under which compensation is to be paid under these or any conventions.)

7 Your behaviour

If in our reasonable belief or opinion or in the reasonable belief or opinion of any person in authority, your behaviour is jeopardising the safety and security of the hotel, coach (applies only where you have booked a package including transfers), the Championships, people or property therein or good order and discipline; or is causing or is likely to cause distress, danger, damage or annoyance to any third party or property, or to cause a delay or diversion to transportation, we reserve the right to terminate your arrangements immediately. In the event of such termination our responsibilities to you will cease and you will be required to leave your accommodation or other service immediately. We will have no further obligations to you and will not meet any expenses, costs or losses incurred as a result. You may also be required to pay for loss and/or damage caused by your actions directly to the applicable supplier prior to departure from the service. If you fail to do so, you will be responsible for meeting any claims and costs subsequently made against us as a result.

Our Responsibility for Your Holiday

1 Wimbledon Breaks

We accept responsibility for ensuring that all component parts of this Wimbledon break are supplied to you as described in this brochure or on our website and to a reasonable standard. If any such part is not provided in the advertised manner, we will notify you in advance and define the significance. Special requests relating to your arrangements must be advised to us at the time of booking and confirmed to us in writing. Whilst we will try meet or arrange your reasonable special requests, we cannot guarantee that they will be fulfilled. If we can specifically confirm a special request or requirement, we will do so on our confirmation but where requests or requirements have not been so confirmed in writing on our confirmation, a failure to meet them will not be a breach of contract on our part. If you or any member of your party has any precise medical problem or disability which may affect your arrangements, please provide us with full details before we issue our confirmation. We will only provide precise information on the suitability of the trip considering your needs if you specifically request us to do so. Acting reasonably, if we are unable to properly accommodate your needs, we will not confirm your booking and/or if you did not give us full details at the time of booking, we will treat it as cancelled by you when we become aware of these details.

2 Travel Insurance

Because of the importance of having adequate insurance cover, we make it a condition of booking that you are covered by an insurance policy. You must ensure you secure adequate cover at the time of booking, and you agree to indemnify Newmarket Holidays for any costs that arise which would otherwise have been met had you taken a travel insurance policy at the time of booking.

3 Financial Protection & Repatriation

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under The Package Travel and Linked Travel Arrangements Regulations 2018 for [Newmarket Holidays Limited membership number 5509], and in the event of their insolvency, protection is provided for Non-flight packages.

ABTOT cover provides for a refund in the event you have not yet travelled. Please note that bookings made outside the UK are only protected by ABTOT when purchased directly with [Newmarket Holidays Limited].

In the unlikely event that you require assistance due to our financial failure, please call our 24/7 helpline on 01702 811397 and advise you are a customer of an ABTOT protected travel company.

You can access The Package Travel and Linked Travel Arrangements Regulations 2018 here: https://www.legislation.gov.uk/uksi/2018/634/contents/made

You can find out more about ABTOT here: https://www.abtot.com/

Specific information for Wimbledon Breaks – please read carefully before making your booking.

You are required to have a smart phone to download your tickets for The Championships. Paper tickets are not available. Name changes cannot be made after 31^st May 2024. Specific matches cannot be confirmed until the day, as sometimes matches change between Courts. Seats for The Championships are allocated by Wimbledon and cannot be changed. Chosen hotels are generally available to check-in to from 3pm on your first day. Parking at hotels is at an extra charge (if available, depending on your selected hotel), payable directly to the hotel. Tickets for The Championships are non-transferable and cannot be sold on or passed on to any other persons, other than those named on the Confirmation Invoice. Departure from Wimbledon is scheduled at the end of play on No. 1 Court. However, in the event of a Wimbledon match schedule change we reserve the right to change that departure time without prior notice and would instead inform you on the day (applies only where you have booked a package including transfers).

Searches

The desire to protect the safety and security of visitors means that comprehensive security measures will be in place for the Championships, including extensive searches (of bags, vehicles and the person) on entry to the Grounds and the Show Courts. You will be refused entry if you do not allow the security team to undertake a search of your belongings.
Please note there are restrictions on bag sizes (not exceeding 40cm x 30cm x 30cm or 16” x 12” x 12”) and hard-sided items plus prohibited items. The speed of entry to the Grounds is decreased dramatically when multi-pocketed bags/backpacks are presented.

Left Luggage
There are no left luggage facilities inside the Grounds. Oversize bags, picnic hampers and other prohibited items must be deposited in one of the left luggage facilities outside the Grounds (subject to availability). All bags will be searched before acceptance into the left luggage facilities. There is a charge for this service, and this will be by cashless payment only. Do not leave your bags unattended at any time. If you have booked a package including transfers and are returning to the hotel with us at the end of the day, you can leave some luggage on the coach.

Conditions of Entry
Entry to the grounds of the All-England Lawn Tennis Club (“Grounds”) requires a valid ticket, pass or accreditation issued by or on behalf of The All-England Lawn Tennis Club (Championships) Limited (“AELTC”) and is subject to the Conditions of Entry, an extract of which is below. The Conditions of Entry are available in full on the Wimbledon 22 App and are available to view online at: wimbledon.com/conditionsofentry

Babies and Children
Babes in arms and children under 5 years of age will not be allowed into No.1, Court or Courts 12 and 18 (the Show Courts). Children over 5 years of age are required to have their own ticket. All children under the age of 16 must attend The Championships with an adult and be supervised appropriately. Children over 5 and under 12 are allowed into all courts provided they are accompanied by an adult at all times and in possession of their own ticket.

Prohibited Items

Visitors in possession of Prohibited Items may be refused entry or ejected from the Grounds. Any Prohibited Items which are surrendered as a condition of entry to the Grounds shall be deemed to be surrendered irrevocably and voluntarily. Any such items will be unable to be reclaimed and shall be disposed of by the AELTC without any liability.

Alcohol and Refreshments
Alcohol may be brought into the Grounds but is limited to the equivalent of one bottle of wine or Champagne (750ml) or two cans of beer (500ml) or two cans of premixed aperitifs per person. Bottles of spirits or fortified wines will not be allowed into the Grounds. You can bring snacks in with you, should you wish.

Photography, Filming, Mobile Telephones, Tablets, Communications Devices and Radios
The use of photographic equipment, mobile telephones, computers, tablets or other electronic devices, communication devices, audio-visual equipment or radios must not inconvenience any other person in the Grounds or be used to capture, supply or transmit data for the purposes of betting or gambling (or assisting for these purposes). In particular, computers, tablets or other electronic devices, communication devices, audio-visual equipment or radios must be SWITCHED OFF in and around the courts in play. Personal headphones must be used when listening to radios inside the Grounds. Still photographs, film, videotape or other audio-visual material recorded within the Grounds may not be sold, used or published commercially in any way whatsoever unless authorised by the AELTC and may be confiscated by the AELTC if such usage is suspected. Recording or transmission in any form of moving images of any part of play at The Championships for any purposes is prohibited. Flashlight photography is forbidden.

Tickets
Tickets to The Championships may not be bought, sold, transferred, or distributed without lawful authority in accordance with the ticket terms and conditions on the AELTC’s website wimbledon.com

General
The AELTC reserves the right to change the programme without notice where it is reasonably necessary to do so. Ticket holders have no entitlement to view any match or round of matches or any particular player. Matches may be moved from one court to another at the sole discretion of the AELTC. CCTV Cameras are in use around the Grounds.

You will be told on departure from your hotel to Wimbledon, which car park you will be taken to. This is also where your coach will be parked for your departure. Please make a note of this to aid in your return at the end of play on No. 1 Court (applies only where you have booked a package including transfers).

Disabled Access
There is a small amount of walking from the coach park to the entry gate at Wimbledon. If you are bringing a wheelchair or electric scooter, please ensure we have been advised prior to travelling so that appropriate arrangements can be made. You are kindly reminded that if you have not pre-booked a wheelchair user ticket in advance, there will be no availability on the day itself and the Ticket Office will be unable to reseat you.

Booking Hotline
Mon, Wed, Thu	9am - 6:30pm
Tuesday	9:15am - 6:30pm
Friday	9am - 6pm
Saturday	9am - 5pm
Sunday	10am - 4pm

Customer Services
Mon, Tue, Wed, Thu, Fri	9am - 6pm
Tuesday	9am - 6:30pm
Saturday	9am - 5pm
Sunday	10am - 4pm

Terms and Conditions - Wimbledon